Do I need a referral to make an appointment at Glide?

No, you do not need a referral to make an appointment. As we are a primary health care service, you can call us directly or book your appointment online. However if you are making an appointment under Workcover, DVA or with a Chronic Disease Management plan from your GP, you will need to bring this referral with you.

Does Medicare cover my visit?

If your GP has given you a referral under the Chronic Disease Management Plan (often referred to as an EPC), Medicare will pay a subsidy toward your appointment. As long as Medicare has your bank account details, we can process this claim immediately and the subsidy amount will be sent to your account. You may be eligible for up to 5 Medicare subsidised appointments per year, at your Doctor’s discretion.
If your EPC referral has expired or you have used up all the allocated visits, you will have to pay the full fee.

Does my Private Health fund cover my visit?
Yes. Your rebate amount will vary depending on your health fund and the level of cover you have. Podiatry is often included under “extras”. Our HICAPS system offers on the spot claiming so you will only pay the gap. If you would like to explore some of the appointment codes related to podiatry, common ones include Initial consultation (F004), Subsequent/ follow up consultation (F012), Biomechanical assessment (F004 or F012 plus F118), foot scan for orthotics (F301), custom orthotics (F221 x2 – 1 code for each foot), ingrown toenail surgery (F546 per toe).

Can I use my EFTPOS or credit card to make payments?
We use a HICAPs machine to process both private health cover rebates and EFTPOS and most major credit cards.

Does the Glide Group accept cash for payments?
Whilst a card payment is preferable, we can accept cash for your appointment.

Does the Glide Group comply with Australian Standards for sterilisation?
Here at Glide your health is of utmost importance. Therefore, we are constantly reviewing Australian standards for infection control and sterilisation for all of our instruments and surfaces.

How do you look after my private information?
The privacy of your health information goes beyond a professional and ethical responsibility, it is a legal requirement. The Glide Group ensures compliance with the Australian Privacy Act 1988 and follows the Australian Privacy Principles. You can read more about them here.

I have Diabetes. Can I still come to have my feet treated?
Yes! If you live with diabetes, it is vital that you have a podiatry consultation at least once per year for assessment of your lower limb. However as we are trained in the care of all foot concerns, most people living with diabetes are more comfortable seeing our Podiatrists regularly for maintenance, to ensure that there are no complications developing.
For more information, please click here as to how your podiatrist can help you.

I haven’t been able to take off my nail polish. Can I still attend my appointment?
It is preferable that you remove any nail polish prior to your appointment as removal can shorten your treatment time. However, we can remove it for you if necessary.

What are your opening hours?
We are open Monday to Friday by appointment only. Please call us if the appointment time you require does not seem to be available online.

How can I contact The Glide Group?
You can contact us by phone on (02) 88141902 or by e-mail at reception@theglidegroup.com.au.

How do I get to the clinic? Is there parking available?
For all parking please call Christina on 0413 559 480.

Do I need to bring anything to my appointment?
If coming in for a biomechanical assessment, please bring any relevant x-rays or ultrasounds. Also, your current shoes that you wear most often plus your joggers/training shoes.
It would be helpful to be wearing comfortable clothing, preferably loose shorts that you can move around in, so that we can do an accurate assessment of knee and hip movement.